Refund Policy
Last updated: August 12, 2026
This policy governs the cancellation and refund conditions for services purchased through SnapZoom, operated by SnapZoom LLC. Our goal is simple: you should know upfront, and clearly, how much you will get back at each stage.
1. The core principle
A significant portion of our services involves irreversible filings made with government agencies on your behalf (the state formation fee, official filings). Your refund entitlement therefore depends on the stage your order has reached.
2. Refunds by stage
| Stage | Refund |
|---|---|
| Payment received; formation not yet filed with the state | 100% full refund |
| Filing submitted to the state (fee paid); other services not yet started | Package price − government fees ($102) − processing costs |
| Company formed; EIN and other services in progress | Partial refund in proportion to unused services |
| All services completed | No refund available |
3. Non-refundable items
- Fees paid to government agencies (the state formation fee, expedited processing fees, apostille fees, etc.) — these amounts are not refunded to us by the government either.
- Completed services (e.g., a filed annual report, an issued EIN, a submitted BOI report).
- Third-party charges (shipping, D&B processing fees, etc.).
4. Prepaid service credit
Prepaid service credit added to your account may be used only for SnapZoom services; it cannot be redeemed for cash or transferred to third parties. You may request a refund of your unused balance at any time: the amount you actually paid that has not yet been spent is refunded to the payment method used (card or bank account). Credit balances do not expire.
5. Issues caused by us
If the problem originates with us, the table above does not apply: where a service cannot be performed due to an error on our part, we refund the fee for that service in full, including government fees, or — at your option — correct the error at no charge.
6. How to request a refund
- Write to hello@snapzoom.io with your order number (you can also reach us through your dashboard).
- We review your request within 2 business days at the latest and confirm in writing which stage you are at and the refund amount.
- Approved refunds are returned to the payment method you used (card or bank account) within 5–10 business days.
7. About chargebacks
If you experience a problem, please write to us first — our refund policy resolves most cases faster than banking processes. In the event of an unjustified chargeback attempt, records demonstrating that the service was performed will be submitted to the relevant payment institution.
8. Consumer rights
This policy does not eliminate your rights under the mandatory consumer protection laws of your country of residence. For purchases qualifying as distance contracts, your statutory withdrawal rights for services not yet commenced are reserved.
9. Contact
SnapZoom LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA — hello@snapzoom.io — +1 307 855 1266